CTG Logistics processes the initial customer trip request, performs necessary follow-up, routes all requests to CTG network affiliate partners, and handles payment arrangements with the affiliate and its driver.
A core focus of our homegrown dispatching software is to eliminate fraud, waste and abuse, with all front-end, back-end and audit processes designed around this goal.
The operational infrastructure that we have created to support this program is expansive including customized dispatch software installed at both our central dispatch facility and affiliate locations, customized routing software, full scale telephone system and back-end audit/scrubbing invoicing tools.